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Terms and conditions

Terms and Conditions

1. Introduction

These terms and conditions (the “Terms”) set out your rights and obligations, and those of Florafaunafavourites.co.uk (“we” or “us”), in relation to this website, www.florafaunafavourites.co.uk (the “Website”), and any products, services and material of any kind available through the Site, or us (the “Services”).

By registering with Florafaunafavourites, you accept that you are entering into a contract with us under these Terms. People who register with Florafaunafavourites establish an “Account”, and become “Users”. Visitors to Florafaunafavourites who do not register with us, but who nevertheless use the Site, affirm that they are bound by these Terms each time they access Florafaunafavourites.

If you do not agree to these Terms, you must not use this Website.

You should be aware that these Terms may change from time to time in accordance with section 8 below.

You will be able to access most areas of Florafaunafavourites without registering your details with us. Other areas are only open to you if you register. I agree to the Terms & Conditions and Privacy Notice.

2. Ordering from us

Product description

We use our reasonable endeavours to make sure that every product on Florafaunafavourites is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout.

Placing your order

A contract for the purchase of a product is created as follows:

The User places the order on the Site by pressing an order confirmation button (“Checkout with PayPal”) at the end of the checkout process: if the product in question includes content selected by the User it is a “personalised product”; if it is a standard product which does not include any content selected by the User it is a “non-personalised product”
By confirming your order, you are agreeing to purchase the product you have selected
At this point, we take payment for your order by means of your nominated payment method
We will send to you a “Thank you for your order” email detailing your order, and other information we must provide to you
From time to time, we may reject an order for the following reasons:

Where we cannot obtain authorisation for your payment
If there has been a relevant pricing or product description error
If your order otherwise breaches any of the requirements of these Terms
We suspect that the order has been placed fraudulently
It appears that the order mistakenly duplicates another order
If your order is rejected, we will contact you to confirm this and reverse the payment you have made for that order.

It is not possible to cancel an order after it has been made, so please use extra caution when ordering.

Note that we may bar or prevent an individual Account, User, email address or other identifier from making purchases or otherwise interacting with us where we reasonably suspect an association with fraud or other infringements of the law.

If you do not agree to these Terms, you must not use this website.

Personalising products

Florafaunafavourites aims to provide you with a fast, high-quality service. Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. It is up to you to ensure that content you have contributed for inclusion in a personalised product is correct.

4. Payment

At Florafaunafavourites, you can pay for your products using PayPal secure checkout.

Postage and packaging charges

For most items, prices are shown inclusive of postage and packaging charges; no additional delivery charge is required. However, additional delivery options will be shown separately at the checkout stage before you place your order.

5. Delivery

During the order process, Florafaunafavourites will generally notify you of the despatch dates available and the expected timeframe for receiving your order; however, Florafaunafavourites does not guarantee delivery dates or times. We will make you aware of delivery charges (if any) before you place your order.

Expected delivery times and charges will differ depending on which products you order. More details are set out below.

General despatch information

The despatch date is the day we SEND the item you have ordered, NOT the day it will be delivered.

Your order is likely to arrive much faster if you use a postcode
It is your responsibility to ensure that the delivery address you provide for any order you place is correct
Circumstances Beyond Our Control

Neither we, nor any delivery service that we use, shall be liable for any failure to perform Services where such failure or delay results from any circumstances outside our reasonable control; these circumstances include but are not limited to adverse weather conditions (such as snow, flood and extreme winds), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, or industrial dispute or strike.

6. Returns and refunds

At Florafaunafavourites, we currently do not offer returns or refunds. Please check back to see if we offer this service in the future. Also please be extra careful to ensure there are no errors in your order. At Florafaunafavourites, we always try to send your products in excellent condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or is the wrong item, we ask you to contact us to let us know of the problem as soon as possible.

7. Use of the Website

Website content and service access

We will always try to ensure that Florafaunafavourites is available 24 hours a day. However, we will not be liable if for any reason the Website is unavailable at any time, or for any period.

8. General

We reserve the right to change these Terms from time to time, and post the new version on Florafaunafavourites.

If you do not wish to be governed by the new version of these Terms, you must cease to use the Services and Florafaunafavourites. For the avoidance of doubt, we will not have any liability to you in that event.

These Terms take effect on 24th of August 2020.

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